Microsoft Dynamics 365 Customer Engagement
Built for creating and developing customer relationships
In business, everything is about the customer. Dynamics 365 Customer Engagement offers cloud-driven customer relationship management that strengthens and extends sales and support dialogues.
Dynamics 365 Customer Engagement is a CRM system that offers powerful customer relationship-building tools along with integration points for other applications in the Dynamics 365 family. It helps drive sales and marketing initiatives across the whole business using a mixture of business intelligence and campaign management.
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Customer Benifits
Customers are a company’s greatest asset. Acquiring new ones is costly. Winning them back is hard. Dynamics 365 Customer Engagement helps companies nurture the customer relationships they have and raise their retention rates, lowering sales and marketing costs while boosting revenues.
Fast Response
Dynamics 365 Customer Engagement Helps customers wherever they are via omnichannel tools including SMS text interactions. It also lets agents access sales and other modules using phones and tablets, helping them to respond quickly even when out of the office.
Work Together
Team collaboration features let all employees share information about customer interactions, creating a better experience for customers by ensuring that they don’t have to repeat themselves.
360 Visibility
Dynamic dashboards offer full-spectrum visibility of all customer interactions. Identify potential sales opportunities. Spot emerging problems and fix them before customers walk away.
Enhanced Customer Engagement
Build long-term relationships incrementally by creating repeated interactions that please and surprise customers every time.
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