Technical Support

At Cloud 1 we strive to deliver service excellence. In order to restore service as quickly as possible it is important that your incident is correctly prioritised and directed to the relevant Technical Support Team. Therefore we kindly request that you read the following before proceeding: ​

  • P1 and P2 Incidents

    To report an urgent incident (P1 and P2) call our Incident Management Team (24/7) on +44(0)1635 736 724. Alternatively, please fill out the Cloud 1 Support form below.

  • P3 and P4 Incidents

    For P3 and P4 incidents please call our Technical Support Team (9am – 5pm Mon to Fri) on +44(0)1635 736 724. If you are reporting an incident or require support outside of office hours please fill out the Cloud1 Support form below.

Please note

- Kindly refer to your Service Level Agreement for the incident classification matrix in order to correctly prioritise your incident.

- Please note that this page is for reporting service impacting incidents/requesting technical support only. For Sales and all other enquiries kindly proceed to our Contact Us page.

Please fill out the form below giving as much information as possible.

A member of Cloud1's Technical Support will be in contact as soon as possible (via your preferred contact).

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What our customers say

As a startup, I need a reliable and professional IT service provider who I can trust. Cloud1's expertise allows my business to operate more efficiently. They tailor their cloud solutions for my needs today and have future proofed my IT for tomorrow.
Candice
Director, Ethical Beauty Ltd
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