IT Help Desk

Provide excellent customer service and technical support for end users

Cloud1's IT Support helps our customers get ahead of the game.

Eliminating password reset and incident management 'fire fighting', frees up time for your internal IT staff & allows them to concentrate on strategic operations and revenue-generating ideas, helping your business to grow.

By outsourcing IT Support your end users' issues are handled by experts utilising the latest technology to provide support more efficiently and effectively.

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    IT Help Desk Support

    Our highly experienced team, all specifically trained, work tirelessly to provide excellent customer service and technical support for your end users. Within our team we have Microsoft Certified Professionals, CompTIA A+ and N+ qualified staff.

    ​Our UK based technical contact centre aims to become part of your team. We spend time with you, we learn what you do and how you do it. With us, your end users will never feel 'lost', which is common when dealing with a massive offshore call centre. Key features of our IT help desk include: ​

    • IT support available 24 hours a day, 7 days a week, 365 days a year.

    • 80% of calls are answered within 60 seconds.

    • We target 80%+ resolution rates.

    • Our help desk reduces your internal staffing costs.

    • Your end users benefit from extended support hours - increasing their productivity.

    • 1st and 2nd line technical support from experienced help desk agents.

    • We deliver the highest standards of customer service.

    • A cost-effective 'as a Service' payment model.


    Network Operations Centre (NOC)

    Our NOC specialises in proactive network management. Our team of highly skilled operatives carefully monitor our customer's platforms and systems, in addition to email alerts and other generated incidents. Our technical operatives will start work as soon as the alert is received.

    Depending on the our customer's requirement, they will either; work to resolve the incident as quickly as possible or follow the desired escalation path. For more information about outsourcing your NOC, please contact a member of our team to arrange a free consultation.

    Did You Know?

    80% of calls made to our IT help desk support agents are answered within 1 minute.

    5 Benefits of Outsourcing IT Services

    Support availability increases

    Improved response times

    Increased first contact resolution

    Fixed pricing and reduced costs

    Technical and Industry expertise

    What our customers say

    As a construction professional I would highly recommend Jon and Phil at Cloud1 for their cloud solutions. It's helped both me and my clients to develop a manageable IT infrastructure that is scalable to increased demand.
    Ben Austin
    Ben Austin Civil Engineering Ltd

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