{"id":3864,"date":"2022-01-13T10:40:00","date_gmt":"2022-01-13T10:40:00","guid":{"rendered":"https:\/\/www.securecloudaas.com\/?p=3864"},"modified":"2022-01-10T10:42:43","modified_gmt":"2022-01-10T10:42:43","slug":"key-benefits-of-moving-to-a-cloud-based-phone-system","status":"publish","type":"post","link":"https:\/\/www.securecloudaas.com\/key-benefits-of-moving-to-a-cloud-based-phone-system\/","title":{"rendered":"Key benefits of moving to a cloud-based phone system"},"content":{"rendered":"\n

Over the past 18 months businesses have been forced to undergo a period of digital transformation. They have had to introduce new technologies or move existing technologies to the cloud to enable remote or hybrid working. One of these technologies are cloud-based phone systems. A cloud-based phone system has all the features of on-premises phone systems, but without any physical hardware required for employees to use it. As it is hosted in the cloud, it also means that it can be accessed and used from anywhere, on any device. In this article we will discuss the 6 key benefits of moving to a cloud-based phone system. <\/p>\n\n\n\n

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Businesswoman speaks phone and cloud storage technology hologram. Double exposure. Internet server concept.<\/figcaption><\/figure>\n\n\n\n

Easy to Scale<\/strong><\/p>\n\n\n\n

With a traditional phone system, as businesses grow and\nemployee new staff, there are significant costs and time involved with adding\nadditional users. As with many services hosted in the cloud, it is easy to add\na user to a cloud-based phone system. This means that businesses only need to\npay for the services they need and allows businesses to grow significantly\nfaster without having to worry about having a phone solution for new hires. Similarly,\nfor businesses with a temporary workforce, such as an intake of interns, or\ncontract workers, having a cloud-based telephony solution makes this process\neasier, and reduces costs.<\/p>\n\n\n\n

Work From Anywhere<\/strong><\/p>\n\n\n\n

With the advent of hybrid working, it is important that all technology used within a business can be used from anywhere on any device. With a cloud telephony solution, such as Microsoft 365 Business Voice, businesses can keep their existing numbers and features of their previous phone system, whilst allowing employees to take calls from home, the office or on the go with the Teams mobile app.<\/p>\n\n\n\n

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Team of customer service representatives assisting clients, resolving technical issues or selling products at modern call centre. Group of hotline operators working in telemarketing<\/figcaption><\/figure>\n\n\n\n

Better Customer Engagement<\/strong><\/p>\n\n\n\n

A phone system is an important component of the customer\nexperience. A comprehensive cloud telephony solution can enhance the customer\nexperience, and lead to better customer engagement and profitability. Many\ncloud-based phone systems can also integrate with your current customer\nrelationship management system, which helps employees deliver quality customer\nexperiences, and the data can be analysed to help businesses make data-driven\nbusiness decisions.<\/p>\n\n\n\n

Easy to Use<\/strong><\/p>\n\n\n\n

When businesses implement new technologies, there is often a\nperiod of adjustment, where employees need to be trained on how to use the\ntechnology and troubleshoot any minor issues. With a cloud-based phone system,\nif an employee has experience using a traditional phone system or Microsoft\nTeams, they will be able to use the new system with little or no training.  Businesses are able to use existing hardware,\nor simply use the Teams desktop application as their entire phone system.<\/p>\n\n\n\n

Advanced Call Features<\/strong><\/p>\n\n\n\n

There are many advanced call features that can be implemented with a cloud-based phone system to provide a better experience for customers and increase productivity and reporting capabilities for businesses. Some of the advanced features included with Microsoft 365 Business Voice include the addition of an auto-attendant, interactive voice response (IVR) and music on hold. An auto-attendant helps customers connect with the correct employee or team, decreasing the amount of time customers spend on hold, creating a better customer experience. IVR allows callers to self-serve their call experience and solve their own query through automated call management paths. <\/p>\n\n\n\n

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Faster Install<\/strong><\/p>\n\n\n\n

Businesses that used a traditional phone system will be\naccustomed to the long wait times involved with the install of a new phone. For\na traditional phone system, an IT team must physically install the phones and\nthe associated lines and hardware. In comparison, a cloud-based phone system\ndoes not require any on-premises hardware and can often be install within a few\ndays. All troubleshooting and maintenance can also be completely remotely,\ndecreasing downtime and helping business increase productivity.<\/p>\n\n\n\n

A comprehensive phone solution is essential for a successful\nbusiness as phone calling is a component of the customer experience. Businesses\nof all sizes and industries can benefit from implementing a cloud-based phone\nsystem. If you want to find out more about cloud-based telephony, or how easy\nit can be to implement one in your business, get in contact with us today.<\/p>\n","protected":false},"excerpt":{"rendered":"

Over the past 18 months businesses have been forced to undergo a period of digital transformation. They have had to introduce new technologies or move existing technologies to the cloud … <\/p>\n

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